International Patients

Securing an appointment with consultants at Saraf Hospital

You or your attendant can contact the specialists at SIGMA via telephone, fax, email or letter. Details are available at the Contact us section of this website.

You must provide all relevant information on your medical condition, including scans, medical history, and current medication etc. If you have been referred to SIGMA by a doctor in your home country, please carry the contact details of the doctor.

Yes. You can contact SIGMA directly, with details of your medical history and treatment sought. Our International Patient Service Co-ordinators will recommend and also schedule an appointment, with an appropriate specialist.

Definitely. Once you have consulted the appropriate specialist, our Manager will give you a complete plan on the approximate length of stay at the hospital and the total cost of the treatment, along with the necessary pre/post treatment care.

Visiting India for healthcare reason

It is similar to obtaining a visa for regular travel purpose. However, if your treatment requires frequent visits, you may opt for a multiple entry visa for which you need a letter from the hospital.

FRRO stands for Foreigners Regional Registration Office and this is required if you are travelling for medical requirement and have a Visa type \'M\' which means\'Medical\'. This Visa gives you multiple entries and provides you a longer stay at India. Our Patient Services Co-ordinator will do the processing for your registration and you will just need to follow their instruction on the same. You are required to register at the Foreigners Regional Registration Office within 14 days of your arrival.

Yes indeed. Please contact the International patients services department (please refer to the Contact us section on this website for details), and let them know your travel plans and request for pick up.

Stay at Saraf Hospital for medical reason

You are required to produce your passport at the registration counter to get registered at our hospital. The hospital will maintain a copy of your passport (Photo page and visa page) in your hospital record. This is mandatory and is based on the directives from the Government of India.
Our team at the International Patients services departments will organize the services of a language interpreter who will be with you during medical interactions and help you communicate effectively.

You can keep our staff at the International Patients services departments informed and the necessary hotel accommodation arrangements can be made based on your budget.

At SIGMA, your primary consultant and nursing team will be responsible for all your medical requirements whereas all your non-medical requirements will be met by our Co-coordinators.

We do not encourage this practice and if you would like to contribute for our staff\'s welfare, you can do through the Employee Benevolence Fund. You can contact our staff at the International Patients department for more details.

Your loved ones can reach you by giving the contact numbers of the hospital. Hospital telephone numbers are available in the Contact us section of this website.

Yes, certainly. We will do our best to prepare and serve you a variety of choices of food as per your preference. However all dietary prescriptions are subject to your doctor\'s advice and appropriate to your health status. We do not permit food from outside to be brought into the hospital. Smoking and alcohol use are forbidden in the hospital premises.

Hospital Payment Process

The insurance coverage provided by the companies on our list is valid only for In-patient procedures which needs more than 48 hours of hospitalization and is subject to approval from the insurance providers. At the time of admission, a deposit needs to be made at the in-patient billing department, based on your room category. This amount will be refunded once we receive the payment authorization from your insurance provider. In case the insurance is not approved within 48 hours of admission, you\'re requested to settle the hospital bill and claim a reimbursement from your insurance provider.

We accept all major credit cards like VISA, MASTER CARD, AMEX and Traveler\'s cheques. We also accept payment for In-patient services in the following currencies: USD, CAD, Euro, Pound Sterling, Omani Riyal, UAE Dirham, Kuwait Dinar, Saudi Riyal, Singapore Dollars etc.

Hospital Discharge Process

Your primary consultants will inform the date of your discharge. At the time of discharge your nurse will detail you on the treatment / surgery that you have had and on the medication that you have to take, follow-up requirements if any and finally will hand over all your medical investigation reports/X-ray/MRI/other scan images and medicines.

You can write to our International Patients Division on your progress and they will help you keep in touch with your doctors at SIGMA. Do mention your hospital registration number in all your communications with the hospital.

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